At Power P Group LLC, we are committed to providing premium sports nutrition products and ensuring complete customer satisfaction. This comprehensive policy outlines our procedures for returns, refunds, and exchanges.

1. Return Eligibility & Timeframes

Standard Returns

  • Products must be unopened, sealed, and in original packaging
  • Returns must be initiated within 30 days of delivery date
  • Valid proof of purchase required (order number, receipt, or confirmation email)
  • Products must not be expired or near expiration date
  • All labels and safety seals must be intact

2. Non-Returnable Items

The following items cannot be returned for safety and quality assurance:

  • Opened or partially consumed products
  • Products without original packaging or damaged packaging
  • Items marked as “Final Sale” or purchased during clearance events
  • Free promotional items or digital products
  • Products exposed to extreme temperatures or inappropriate storage conditions
  • Products purchased through unauthorized resellers

3. Return Process

  1. Initiate Return
  2. Receive Authorization
    • Wait for Return Merchandise Authorization (RMA) number
    • Returns without RMA numbers will not be processed
    • RMA is valid for 14 days from issuance
  3. Package Return
    • Pack items securely in original or similar packaging
    • Include RMA number visibly on outside of package
    • Remove or cover original shipping label
    • Include copy of original packing slip or order confirmation
  4. Ship Return
    • Use a trackable shipping method
    • Insurance recommended for high-value returns
    • Keep tracking information until refund is processed

4. Refund Processing

Standard Refunds

  • Original payment method will be refunded
  • Processing time: 5-7 business days for credit cards, 7-10 for other methods
  • Shipping costs refunded only for incorrect or defective items

Refund Deductions

The following may result in partial refunds:

  • Missing original packaging components
  • Products showing signs of tampering
  • Return shipping costs (when applicable)
  • Restocking fee of 15% for items returned without valid reason

5. Exchanges & Replacements

Defective Products

  • Report within 7 days of delivery
  • Include clear photos of defects
  • Free replacement shipping
  • New product shipped within 1 business day of claim approval (if product is in stock)

Wrong Items Received

  • Report within 7 days of delivery
  • Free return shipping provided
  • Priority processing for replacement orders
  • Choice between replacement or refund

6. Special Circumstances

International Orders

  • Subject to country-specific regulations
  • Custom duties/taxes non-refundable
  • Extended return window (45 days) due to shipping times
  • International shipping costs non-refundable unless error on our part

Quality Guarantee

We stand behind our products with a 100% satisfaction guarantee:

  • If protein content testing reveals discrepancy from label
  • If product experiences unusual clumping or taste issues
  • If seal is broken upon delivery

7. Additional Policies

Order Cancellation

Orders may be cancelled for a full refund if the request is made before the items have shipped. Once an order has shipped, it can no longer be cancelled but can be processed as a return upon receipt.

Damaged Shipments

  • Document damage with photos before opening
  • Save all packaging materials
  • Report within 24 hours of delivery
  • Claims handled within 1 business day

8. Policy Updates

Power P Group LLC reserves the right to modify this policy. Any changes will:

  • Be announced via email to registered customers
  • Apply only to purchases made after modification date
  • Be posted on website with effective date
  • Not affect returns already in process

Last Updated: December 2024